Luxury Marketer
  1. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  2. Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
  3. How corporate boards and executives govern the rise of AI: report
  4. 1 week left to meet the top players in luxury commercial real estate Open to all readers
  5. Report: Where to live in Switzerland?
  6. As regulation raises fashion circularity baseline, focus shifts from compliance to operating advantage: report
  7. Why simply speed in luxury is not the answer
  8. The real creator of desire in luxury Open to all readers
  9. Abu Dhabi luxury real estate market shrugs off Middle East conflict to post record growth
  10. Is the fragrance industry’s center of gravity shifting from Paris to UAE?
  1. 1 week left to meet the top players in luxury commercial real estate 
  2. IP options to protect products in the fashion industry
  3. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B
  4. What the past 10 years did to US consumers: report
  5. Gucci’s title partnership of Alpine Formula One team eyes younger, increasingly female global audience
  6. What is the outlook for British luxury in 2026?
  7. Philanthropic priorities will change as women on track to overtake men in charitable giving
  8. Cognac maker Hennessy eyes China market with first flagship retail store in Asia
  9. Number of global centi-millionaires with assets north of $100M up 12pc to 28,420
  10. Comité Colbert to host cultural exhibition in New York marking 250 years of Franco-American luxury stories
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Columns

AI adoption is not a technology problem – it’s a workflow issue

March 11, 2026

AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock

 

By Drew Thompson

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NEW INTELLIGENCE

MOST READ
  1. 1 week left to meet the top players in luxury commercial real estate 
  2. IP options to protect products in the fashion industry
  3. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B
  4. What the past 10 years did to US consumers: report
  5. Gucci’s title partnership of Alpine Formula One team eyes younger, increasingly female global audience
  6. What is the outlook for British luxury in 2026?
  7. Philanthropic priorities will change as women on track to overtake men in charitable giving
  8. Cognac maker Hennessy eyes China market with first flagship retail store in Asia
  9. Number of global centi-millionaires with assets north of $100M up 12pc to 28,420
  10. Comité Colbert to host cultural exhibition in New York marking 250 years of Franco-American luxury stories


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RECENT INTELLIGENCE
Questionable returns behavior becoming increasingly commonplace among US shoppers: report
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How corporate boards and executives govern the rise of AI: report
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