Luxury Marketer
  1. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! Open to all readers
  2. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty Open to all readers
  3. UAE still poised for growth in post-conflict era: report Open to all readers
  4. From ownership to proven worth: Why luxury is entering its most honest era yet Open to all readers
  5. Leading Hotels of the World extends alliance with DayBlink GPO for new revenue, management, payment services
  6. State of Luxury 2026 report: Luxury enters new era – slower, more selective, less forgiving Open to all readers
  7. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  8. Price becomes primary battleground for this year
  9. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B
  10. Which global cities are creating the best opportunities for investors, occupiers?
  1. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! 
  2. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  3. Which global cities are creating the best opportunities for investors, occupiers?
  4. Why brands missed the moment on social 
  5. Heading into 2025, 3 out of 5 luxury travelers are women
  6. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  7. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  8. 68pc of small business owners to up marketing budgets in 2026
  9. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  10. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
Comment

Columns

AI adoption is not a technology problem – it’s a workflow issue

March 11, 2026

AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock

 

By Drew Thompson

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NEW INTELLIGENCE

MOST READ
  1. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! 
  2. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  3. Which global cities are creating the best opportunities for investors, occupiers?
  4. Why brands missed the moment on social 
  5. Heading into 2025, 3 out of 5 luxury travelers are women
  6. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  7. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  8. 68pc of small business owners to up marketing budgets in 2026
  9. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  10. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 


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