Luxury Marketer
  1. Presentations + Sponsor Information from Luxury Roundtable and Luxury Marketer’s Luxury Real Estate and Design Summit 2026 October Open to all readers
  2. Bengaluru: Why India’s third luxury city has no luxury district Open to all readers
  3. Announcing Luxury Marketer’s Luxury Women Leaders to Watch 2027 Open to all readers
  4. Nearly 50pc of companies now generate value with AI: report
  5. Rise of experiential luxury in India Open to all readers
  6. Yachting: Sea of sameness?
  7. Gen Z, Millennial donors bring new approach to giving: report
  8. Only 2 weeks left! Register now for Luxury Real Estate and Design Summit New York Open to all readers
  9. Zurich, Tokyo have highest global housing bubble risk: report
  10. Two silent killers of luxury
  1. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  2. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  3. AI engines replacing search as starting point for affluent travel research: report 
  4. Presentations + Sponsor Information from Luxury Roundtable and Luxury Marketer's Luxury Real Estate and Design Summit 2026 October 
  5. State of the art market: US remains No. 1 for transactions as global sales drop 4pc to $65B amid slowdown
  6. In 2024, expect more of the same in China. Now is the time to optimize
  7. Marketing needs to catch up to consumer usage of AI
  8. Rise of experiential luxury in India 
  9. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  10. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 
Comment

Retail

Questionable returns behavior becoming increasingly commonplace among US shoppers: report

September 10, 2026

Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock

 

By Luxury Marketer Intelligence

New research has found that almost two-thirds (63 percent) of U.S. shoppers have either stopped shopping with a retailer or abandoned a purchase because of its return policy.

This content is accessible only to subscribers of Luxury Marketer. We would love for you to become a subscriber and enjoy the many benefits soon after. Please click here to enroll as a subscriber of Luxury Marketer. Already a subscriber?
 
NEW INTELLIGENCE

MOST READ
  1. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  2. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  3. AI engines replacing search as starting point for affluent travel research: report 
  4. Presentations + Sponsor Information from Luxury Roundtable and Luxury Marketer's Luxury Real Estate and Design Summit 2026 October 
  5. State of the art market: US remains No. 1 for transactions as global sales drop 4pc to $65B amid slowdown
  6. In 2024, expect more of the same in China. Now is the time to optimize
  7. Marketing needs to catch up to consumer usage of AI
  8. Rise of experiential luxury in India 
  9. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  10. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 


MORE IN Retail
Bank of America lowers 2027 luxury business forecast with sluggish third-quarter 2026 growth
September 28, 2026
Why luxury’s next customer doesn’t look like its last Open to all readers
September 25, 2026
Bentley Motors debuts new immersive, digitally savvy retail concept borrowing cues from hospitality
September 24, 2026
Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
September 10, 2026
The real creator of desire in luxury Open to all readers
September 4, 2026
Is the fragrance industry’s center of gravity shifting from Paris to UAE?
September 2, 2026



RECENT INTELLIGENCE
Presentations + Sponsor Information from Luxury Roundtable and Luxury Marketer’s Luxury Real Estate and Design Summit 2026 October Open to all readers
October 16, 2026
Bengaluru: Why India’s third luxury city has no luxury district Open to all readers
October 12, 2026
Announcing Luxury Marketer’s Luxury Women Leaders to Watch 2027 Open to all readers
October 8, 2026

Rise of experiential luxury in India Open to all readers
October 1, 2026
Yachting: Sea of sameness?
September 30, 2026
Gen Z, Millennial donors bring new approach to giving: report
September 30, 2026