AI
July 7, 2026
AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is. Image credit: Shutterstock
{"ct":"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","iv":"9a7498ab90f3d73ce0b1eacb7c25ab92","s":"dfc2a8fb1304e375"}
Share your thoughts. Click here