AI
July 7, 2026
AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is. Image credit: Shutterstock
{"ct":"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","iv":"210cd1e2236cb50d7a7f58fcba1fd216","s":"600076e282a9c5fa"}
Share your thoughts. Click here