AI
July 7, 2026
AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is. Image credit: Shutterstock
{"ct":"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","iv":"6faf697860e4a226f3b14b023a93e5ae","s":"1175dfec751bc838"}
Share your thoughts. Click here