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  1. Luxury retailers face $213 billion crisis over failing basic customer experience standards: report
  2. IP options to protect products in the fashion industry
  3. Monaco Yacht Show, eyeing UHNW business, attracts 117 superyachts, 560 exhibitors
  4. China’s Hainan island to become formidable luxury retail destination with new 1,000-brand DFS Yalong Bay development
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  10. Why is luxury struggling to acquire and retain customers?
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Marketing

Why is luxury struggling to acquire and retain customers?

August 26, 2025

Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China

 

By Mickey Alam Khan

The luxury business’ No. 1 challenge currently is customer acquisition and retention – as much the case for luxury real estate and hospitality as it is for luxury goods and services.

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MOST READ
  1. Luxury retailers face $213 billion crisis over failing basic customer experience standards: report
  2. IP options to protect products in the fashion industry
  3. Monaco Yacht Show, eyeing UHNW business, attracts 117 superyachts, 560 exhibitors
  4. China’s Hainan island to become formidable luxury retail destination with new 1,000-brand DFS Yalong Bay development
  5. Luxury marketers and professionals can co-opt AI – or else
  6. Online retail pitfalls: A deep dive into FTC’s mail order rule
  7. Register now for Luxury Roundtable's luxury real estate conference Oct. 30
  8. AI transforming marketing, but not as much CMO function: report
  9. Roadmap from midcareer professional to entrepreneur
  10. Why is luxury struggling to acquire and retain customers?


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