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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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NEW INTELLIGENCE

MOST READ
  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
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  4. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  5. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  6. Stinaa.J and the rise of orthopedic luxury footwear
  7. Singapore, Italy, Switzerland, Greece, Hong Kong and New Zealand top list of attractive destinations for global mobile wealthy: report
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  9. In 2024, expect more of the same in China. Now is the time to optimize
  10. Headlines: LVMH, Gucci, metaverse, Farfetch, Aspen, Instagram, Chinese social media


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