Luxury Marketer
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  1. Death of the agency model – and what replaces it 
  2. Luxury brands build demand. Associates build loyalty
  3. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  4. New challenge for brands: Cost of running AI at scale
  5. HENRYs, while not self-identifying as rich, see themselves as connoisseurs of high-end objects, experiences: report
  6. 5 steps for leaders to unleash their team’s strengths
  7. Hermès, Brunello Cucinelli, Mytheresa, Bain and McKinsey win Luxury Roundtable Awards
  8. Why 42pc of luxury brands are stuck in pilot purgatory
  9. Is luxury losing its luster as US affluent consumers’ priorities shift?
  10. Global ultra-wealthy population reaches record high of 556,850 individuals: report
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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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MOST READ
  1. Death of the agency model – and what replaces it 
  2. Luxury brands build demand. Associates build loyalty
  3. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  4. New challenge for brands: Cost of running AI at scale
  5. HENRYs, while not self-identifying as rich, see themselves as connoisseurs of high-end objects, experiences: report
  6. 5 steps for leaders to unleash their team’s strengths
  7. Hermès, Brunello Cucinelli, Mytheresa, Bain and McKinsey win Luxury Roundtable Awards
  8. Why 42pc of luxury brands are stuck in pilot purgatory
  9. Is luxury losing its luster as US affluent consumers’ priorities shift?
  10. Global ultra-wealthy population reaches record high of 556,850 individuals: report


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