Luxury Marketer
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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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MOST READ
  1. Why Egypt is a safer bet long-term for luxury brands targeting the Arabic-speaking Middle East 
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  3. What are luxury’s social media blind spots?
  4. African diasporic art show aims ambitiously to widen circle of private collectors beyond community 
  5. Indian luxury needs new pitch: From Made in India to Owned by India
  6. Gulf between seller and buyer expectations caused drop in sales of UK classic cars: report
  7. Global superyacht business grows 4pc in volume but 36pc in value with younger, more discerning customer: report
  8. US to remain world’s largest luxury market by sales, China among fastest growing through 2030: report
  9. Global superyacht industry turns into $62B economic force with influence beyond tourism: report
  10. How the approaching US elections are shaping the yacht market


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