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  1. Luxury retailers face $213 billion crisis over failing basic customer experience standards: report
  2. Longevity, accelerating wealth transfer making family finances more complex for HNW and UHNW US consumers: report
  3. Online retail pitfalls: A deep dive into FTC’s mail order rule
  4. IP options to protect products in the fashion industry
  5. China’s Hainan island to become formidable luxury retail destination with new 1,000-brand DFS Yalong Bay development
  6. Monaco Yacht Show, eyeing UHNW business, attracts 117 superyachts, 560 exhibitors
  7. 4 tech trends transforming luxury marketing in 2026 and beyond 
  8. AI transforming marketing, but not as much CMO function: report
  9. Human-led hospitality – critical driver of workplace performance in every sector – being overlooked: report
  10. Luxury marketers and professionals can co-opt AI – or else
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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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MOST READ
  1. Luxury retailers face $213 billion crisis over failing basic customer experience standards: report
  2. Longevity, accelerating wealth transfer making family finances more complex for HNW and UHNW US consumers: report
  3. Online retail pitfalls: A deep dive into FTC’s mail order rule
  4. IP options to protect products in the fashion industry
  5. China’s Hainan island to become formidable luxury retail destination with new 1,000-brand DFS Yalong Bay development
  6. Monaco Yacht Show, eyeing UHNW business, attracts 117 superyachts, 560 exhibitors
  7. 4 tech trends transforming luxury marketing in 2026 and beyond 
  8. AI transforming marketing, but not as much CMO function: report
  9. Human-led hospitality – critical driver of workplace performance in every sector – being overlooked: report
  10. Luxury marketers and professionals can co-opt AI – or else


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