Luxury Marketer
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  4. Rise of experiential luxury in India Open to all readers
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  6. Gen Z, Millennial donors bring new approach to giving: report
  7. Only 2 weeks left! Register now for Luxury Real Estate and Design Summit New York Open to all readers
  8. Zurich, Tokyo have highest global housing bubble risk: report
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  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  2. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  3. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  4. AI engines replacing search as starting point for affluent travel research: report 
  5. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  6. Headlines: LVMH, Gucci, metaverse, Farfetch, Aspen, Instagram, Chinese social media
  7. How HNW and ultra-affluent consumers qualify new relationships and introductions
  8. Rise of experiential luxury in India 
  9. In 2024, expect more of the same in China. Now is the time to optimize
  10. Argentina: Reopening of a sleeping giant for luxury
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Marketing

Why is luxury struggling to acquire and retain customers?

August 26, 2025

Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China

 

By Mickey Alam Khan

The luxury business’ No. 1 challenge currently is customer acquisition and retention – as much the case for luxury real estate and hospitality as it is for luxury goods and services.

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NEW INTELLIGENCE

MOST READ
  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  2. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  3. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  4. AI engines replacing search as starting point for affluent travel research: report 
  5. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  6. Headlines: LVMH, Gucci, metaverse, Farfetch, Aspen, Instagram, Chinese social media
  7. How HNW and ultra-affluent consumers qualify new relationships and introductions
  8. Rise of experiential luxury in India 
  9. In 2024, expect more of the same in China. Now is the time to optimize
  10. Argentina: Reopening of a sleeping giant for luxury


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