Luxury Marketer
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  9. Which global cities are creating the best opportunities for investors, occupiers?
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  1. Heading into 2025, 3 out of 5 luxury travelers are women
  2. Why brands missed the moment on social 
  3. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  4. Which global cities are creating the best opportunities for investors, occupiers?
  5. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  6. Register now for the No. 1 luxury women leaders conference
  7. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  8. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
  9. 68pc of small business owners to up marketing budgets in 2026
  10. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
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Marketing

Why is luxury struggling to acquire and retain customers?

August 26, 2025

Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China Loro Piana is one of the most respected cashmere brands worldwide. Seen here: Mannequins in window display at a Loro Piana store in Shanghai, China

 

By Mickey Alam Khan

The luxury business’ No. 1 challenge currently is customer acquisition and retention – as much the case for luxury real estate and hospitality as it is for luxury goods and services.

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  1. Heading into 2025, 3 out of 5 luxury travelers are women
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  3. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  4. Which global cities are creating the best opportunities for investors, occupiers?
  5. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  6. Register now for the No. 1 luxury women leaders conference
  7. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  8. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
  9. 68pc of small business owners to up marketing budgets in 2026
  10. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report


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