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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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NEW INTELLIGENCE

MOST READ
  1. North America takes lead for new luxury store openings, New York regains top spot: report
  2. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  3. 2 days left! Have you registered for Luxury Women Leaders Summit New York?
  4. Meet Luxury Roundtable’s Sept. 16 summit speakers who shape America’s skyline 
  5. Podcast: How rapidly evolving luxury consumer behavior is impacting real estate 
  6. Why luxury brands must pay attention to the branded residences opportunity: report
  7. More connected, data-led and performance approach to influence business travel: trends
  8. Global luxury spending reaches $1.65 trillion in 2025 as experiences outpace tangible goods: report 
  9. French luxury conglomerate Kering releases 10-year global environmental report outlining company progress, tasks ahead
  10. Swiss luxury real estate sector likely to underperform overall market even as new price records are set: report


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