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  1. 89 new UHNW individuals created daily as global wealth creation accelerates: report
  2. Miami’s global events economy reshaping luxury real estate strategy Open to all readers
  3. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model Open to all readers
  4. Europe’s dominance challenged as global wealthy consider other alternatives for residence, investment
  5. Gucci owner Kering, seeking to slow decline, unveils mammoth revival plan for luxury conglomerate
  6. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! Open to all readers
  7. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty Open to all readers
  8. UAE still poised for growth in post-conflict era: report Open to all readers
  9. From ownership to proven worth: Why luxury is entering its most honest era yet Open to all readers
  10. Private healthcare costs driving decisions for migrating HNW families
  1. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 
  2. Gucci owner Kering, seeking to slow decline, unveils mammoth revival plan for luxury conglomerate
  3. Miami’s global events economy reshaping luxury real estate strategy 
  4. Private healthcare costs driving decisions for migrating HNW families
  5. Which global cities are creating the best opportunities for investors, occupiers?
  6. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  7. Why brands missed the moment on social 
  8. 68pc of small business owners to up marketing budgets in 2026
  9. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  10. Europe’s dominance challenged as global wealthy consider other alternatives for residence, investment
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Columns

AI adoption is not a technology problem – it’s a workflow issue

March 11, 2026

AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock

 

By Drew Thompson

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NEW INTELLIGENCE

MOST READ
  1. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 
  2. Gucci owner Kering, seeking to slow decline, unveils mammoth revival plan for luxury conglomerate
  3. Miami’s global events economy reshaping luxury real estate strategy 
  4. Private healthcare costs driving decisions for migrating HNW families
  5. Which global cities are creating the best opportunities for investors, occupiers?
  6. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  7. Why brands missed the moment on social 
  8. 68pc of small business owners to up marketing budgets in 2026
  9. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  10. Europe’s dominance challenged as global wealthy consider other alternatives for residence, investment


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