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  1. Questionable returns behavior becoming increasingly commonplace among US shoppers: report
  2. Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
  3. How corporate boards and executives govern the rise of AI: report
  4. 1 week left to meet the top players in luxury commercial real estate Open to all readers
  5. Report: Where to live in Switzerland?
  6. As regulation raises fashion circularity baseline, focus shifts from compliance to operating advantage: report
  7. Why simply speed in luxury is not the answer
  8. The real creator of desire in luxury Open to all readers
  9. Abu Dhabi luxury real estate market shrugs off Middle East conflict to post record growth
  10. Is the fragrance industry’s center of gravity shifting from Paris to UAE?
  1. Resale becoming the first choice for US shoppers as luxury retail evolves: report
  2. 1 week left to meet the top players in luxury commercial real estate 
  3. Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
  4. IP options to protect products in the fashion industry
  5. Philanthropic priorities will change as women on track to overtake men in charitable giving
  6. What the past 10 years did to US consumers: report
  7. Cognac maker Hennessy eyes China market with first flagship retail store in Asia
  8. State of Luxury 2026 report: Luxury enters new era – slower, more selective, less forgiving 
  9. Natural diamonds, with Gen Z stamp of approval, roar back to growth in US: report
  10. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B
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Columns

AI adoption is not a technology problem – it’s a workflow issue

March 11, 2026

AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock

 

By Drew Thompson

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NEW INTELLIGENCE

MOST READ
  1. Resale becoming the first choice for US shoppers as luxury retail evolves: report
  2. 1 week left to meet the top players in luxury commercial real estate 
  3. Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
  4. IP options to protect products in the fashion industry
  5. Philanthropic priorities will change as women on track to overtake men in charitable giving
  6. What the past 10 years did to US consumers: report
  7. Cognac maker Hennessy eyes China market with first flagship retail store in Asia
  8. State of Luxury 2026 report: Luxury enters new era – slower, more selective, less forgiving 
  9. Natural diamonds, with Gen Z stamp of approval, roar back to growth in US: report
  10. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B


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RECENT INTELLIGENCE
Questionable returns behavior becoming increasingly commonplace among US shoppers: report
September 10, 2026
Creativity, exclusivity and authenticity trump influencer involvement, sustainability in luxury brand collabs for affluent: report
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How corporate boards and executives govern the rise of AI: report
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Report: Where to live in Switzerland?
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As regulation raises fashion circularity baseline, focus shifts from compliance to operating advantage: report
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