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Retail

Luxury retailers face $213 billion crisis over failing basic customer experience standards: report

June 18, 2026

Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock Strong performance on the high street and luxury boulevards is key for luxury retail. Image credit: Shutterstock

 

By Luxury Marketer Intelligence

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68 percent falling into the lowest trust category.

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NEW INTELLIGENCE

MOST READ
  1. Why has India, a center of craft excellence, struggled to build global luxury brands? 
  2. Why Egypt is a safer bet long-term for luxury brands targeting the Arabic-speaking Middle East 
  3. What are luxury’s social media blind spots?
  4. African diasporic art show aims ambitiously to widen circle of private collectors beyond community 
  5. Global superyacht business grows 4pc in volume but 36pc in value with younger, more discerning customer: report
  6. Global superyacht industry turns into $62B economic force with influence beyond tourism: report
  7. Future of luxury marketing: New truths about heritage, exclusivity and consistency
  8. Gulf between seller and buyer expectations caused drop in sales of UK classic cars: report
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  10. Presentations + Photos + Sponsor Information from Luxury Roundtable and Luxury Marketer's Luxury Real Estate and Design Summit 2026 October 


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