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  1. Mediterranean travel shifting away from high-speed itineraries: report
  2. Why pop-ups are now a pillar of luxury distribution strategy Open to all readers
  3. AI engines replacing search as starting point for affluent travel research: report Open to all readers
  4. London tops rankings of world’s most intelligent cities: report
  5. Hermès, buoyed by leather goods and silk lines, records 6.1pc jump in first-half 2026 sales to $9.33B
  6. How luxury brands should build resilient, transparent supply chains as stakes change for responsible sourcing: guide
  7. France’s Kering reports 1pc revenue growth to $8.23B for H1 2026, with Gucci on the mend
  8. Podcast: How rapidly evolving luxury consumer behavior is impacting real estate Open to all readers
  9. Registration open for Luxury Commercial Real Estate Summit Sept. 16! Open to all readers
  10. French luxury giant LVMH posts 3pc increase in H1 2026 revenue to $44B, showing signs of recovery amidst geopolitical turmoil
  1. Why pop-ups are now a pillar of luxury distribution strategy 
  2. Chile: A discreet, sophisticated luxury market focused on experiences
  3. Mediterranean travel shifting away from high-speed itineraries: report
  4. AI engines replacing search as starting point for affluent travel research: report 
  5. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  6. US art market rebounds with 23pc jump in auction sales: report
  7. Only 5 days left! Register now for Luxury Roundtable's real estate summit
  8. Rodeo Drive Committee to mark US 250th anniversary with 31st edition of Concours d’Elegance
  9. Bank returns now compete with yields on prime residential assets: report
  10. 30 top execs to speak at Luxury Women Leaders Summit April 9
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Columns

AI adoption is not a technology problem – it’s a workflow issue

March 11, 2026

AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock AI is becoming an increasingly key tool in customer service for luxury businesses worldwide. Image credit: Lurii Motov, Shutterstock

 

By Drew Thompson

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NEW INTELLIGENCE

MOST READ
  1. Why pop-ups are now a pillar of luxury distribution strategy 
  2. Chile: A discreet, sophisticated luxury market focused on experiences
  3. Mediterranean travel shifting away from high-speed itineraries: report
  4. AI engines replacing search as starting point for affluent travel research: report 
  5. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  6. US art market rebounds with 23pc jump in auction sales: report
  7. Only 5 days left! Register now for Luxury Roundtable's real estate summit
  8. Rodeo Drive Committee to mark US 250th anniversary with 31st edition of Concours d’Elegance
  9. Bank returns now compete with yields on prime residential assets: report
  10. 30 top execs to speak at Luxury Women Leaders Summit April 9


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RECENT INTELLIGENCE
Mediterranean travel shifting away from high-speed itineraries: report
July 31, 2026
Why pop-ups are now a pillar of luxury distribution strategy Open to all readers
July 30, 2026
AI engines replacing search as starting point for affluent travel research: report Open to all readers
July 29, 2026

Hermès, buoyed by leather goods and silk lines, records 6.1pc jump in first-half 2026 sales to $9.33B
July 29, 2026
How luxury brands should build resilient, transparent supply chains as stakes change for responsible sourcing: guide
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France’s Kering reports 1pc revenue growth to $8.23B for H1 2026, with Gucci on the mend
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