Craftsmanship and métier
July 17, 2025
The store experience is the last mile of luxury, with frontline and floor staff playing as much a role as merchandise, display and ambience in driving visits and repeat business
By Mickey Alam Khan
Recruiting talent for retail, frontline and managerial positions is becoming a key worry for luxury brands even as the business grapples with slowing sales worldwide due to geopolitical and economic pressures.
{"ct":"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","iv":"e445e6306719dab31c252abdad43f6ff","s":"525e0794d23837d8"}
Share your thoughts. Click here