Craftsmanship and métier
July 17, 2025
The store experience is the last mile of luxury, with frontline and floor staff playing as much a role as merchandise, display and ambience in driving visits and repeat business
By Mickey Alam Khan
Recruiting talent for retail, frontline and managerial positions is becoming a key worry for luxury brands even as the business grapples with slowing sales worldwide due to geopolitical and economic pressures.
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