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  1. The real creator of desire in luxury Open to all readers
  2. Abu Dhabi luxury real estate market shrugs off Middle East conflict to post record growth
  3. Is the fragrance industry’s center of gravity shifting from Paris to UAE?
  4. 2 weeks left! Register now for the Luxury Commercial Real Estate Summit NYC Open to all readers
  5. Book excerpt: The New Codes of Luxury: From Heritage to Human Desire Open to all readers
  6. Leading travel agencies boosting investment, embrace AI as they forecast strong cruise growth: survey
  7. Consumer trust in AI set to grow 15 percentage points by 2030: report
  8. What is the future of work and the workplace? Open to all readers
  9. In China, burden of proof moves from buyer to luxury brand
  10. Marriott, breaking with tradition, takes ultra-luxe, estate-driven Ritz-Carlton Reserve urban with Shanghai hotel
  1. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  2. India report: Why global brands are betting big on the country’s emerging elite
  3. The Year in Fashion report: Miu Miu, Loewe and Alaïa top list
  4. Abu Dhabi luxury real estate market shrugs off Middle East conflict to post record growth
  5. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  6. Is the fragrance industry’s center of gravity shifting from Paris to UAE?
  7. Photos from Luxury Roundtable's Luxury Women Leaders Summit New York April 9
  8. LVMH ramps up presence in media with Paris Match acquisition
  9. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 
  10. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
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Columns

Are you customer-obsessed? Here is why you should be

September 29, 2023

Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More

 

By Robyn Rawlings

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NEW INTELLIGENCE

MOST READ
  1. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  2. India report: Why global brands are betting big on the country’s emerging elite
  3. The Year in Fashion report: Miu Miu, Loewe and Alaïa top list
  4. Abu Dhabi luxury real estate market shrugs off Middle East conflict to post record growth
  5. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  6. Is the fragrance industry’s center of gravity shifting from Paris to UAE?
  7. Photos from Luxury Roundtable's Luxury Women Leaders Summit New York April 9
  8. LVMH ramps up presence in media with Paris Match acquisition
  9. Canada’s Joseph Ribkoff pivots from wholesale-driven fashion biz to balanced omnichannel model 
  10. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 


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