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  5. State of Luxury 2026 report: Luxury enters new era – slower, more selective, less forgiving Open to all readers
  6. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  7. Price becomes primary battleground for this year
  8. L’Oreal closes transaction to buy House of Creed, Kering Beauté for $4.6B
  9. Which global cities are creating the best opportunities for investors, occupiers?
  10. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  1. Heading into 2025, 3 out of 5 luxury travelers are women
  2. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  3. Why brands missed the moment on social 
  4. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  5. Which global cities are creating the best opportunities for investors, occupiers?
  6. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  7. 68pc of small business owners to up marketing budgets in 2026
  8. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  9. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
  10. See who's speaking at the Luxury Outlook Summit 2025 New York
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Columns

Are you customer-obsessed? Here is why you should be

September 29, 2023

Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More

 

By Robyn Rawlings

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NEW INTELLIGENCE

MOST READ
  1. Heading into 2025, 3 out of 5 luxury travelers are women
  2. Global art sales up 4pc to $60B in 2025 after two years of decline: report
  3. Why brands missed the moment on social 
  4. British brokerage Savills to buy real estate bank Eastdil Secured for $1.1B
  5. Which global cities are creating the best opportunities for investors, occupiers?
  6. LVMH entices future talent in creative, craftsmanship and customer experience through maison exhibition
  7. 68pc of small business owners to up marketing budgets in 2026
  8. How HNWIs are reshaping portfolios, providers and luxury adjacent spending in UK, US and China: report
  9. Value of luxury must be clearly demonstrated, genuinely felt by wealthy to retain loyalty 
  10. See who's speaking at the Luxury Outlook Summit 2025 New York


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