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  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  2. Bengaluru: Why India’s third luxury city has no luxury district 
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  7. Bank of America lowers 2027 luxury business forecast with sluggish third-quarter 2026 growth
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  9. Hermès, buoyed by leather goods and silk lines, records 6.1pc jump in first-half 2026 sales to $9.33B
  10. In 2024, expect more of the same in China. Now is the time to optimize
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Retail

Questionable returns behavior becoming increasingly commonplace among US shoppers: report

September 10, 2026

Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock

 

By Luxury Marketer Intelligence

New research has found that almost two-thirds (63 percent) of U.S. shoppers have either stopped shopping with a retailer or abandoned a purchase because of its return policy.

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NEW INTELLIGENCE

MOST READ
  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
  2. Bengaluru: Why India’s third luxury city has no luxury district 
  3. AI engines replacing search as starting point for affluent travel research: report 
  4. Why Egypt is a safer bet long-term for luxury brands targeting the Arabic-speaking Middle East 
  5. Parent of Saks, Neiman Marcus gets nod for Chapter 11 exit, reorg plan in tough US luxury retail business 
  6. Luxury brands neglecting cultural venues where more UHNWIs are spending time: report
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  10. In 2024, expect more of the same in China. Now is the time to optimize


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