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  1. How AI shopping can quietly erode brand loyalty – and what it means for luxury Open to all readers
  2. Family offices become de facto investment mode for ultra-wealthy: report
  3. AI reshaping jobs faster than firms reshaping work: report
  4. Hotels move from search-and-scroll to ask-and-book in nod to growing AI influence: report
  5. Luxury value in China transitioning from external symbols to inner experience: Shanghai summit
  6. North America takes lead for new luxury store openings, New York regains top spot: report
  7. Call for nominations: Luxury Marketer’s Luxury Women Leaders to Watch 2027 Open to all readers
  8. Hong Kong overtakes Switzerland for first time as world’s largest cross-border wealth hub: report
  9. 75pc of US consumers use AI to research beauty as ‘optimizers’ reshape market: report
  10. Swiss luxury real estate sector likely to underperform overall market even as new price records are set: report
  1. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  2. Future of luxury marketing: New truths about heritage, exclusivity and consistency
  3. 75pc of US consumers use AI to research beauty as ‘optimizers’ reshape market: report
  4. Swiss luxury real estate sector likely to underperform overall market even as new price records are set: report
  5. North America takes lead for new luxury store openings, New York regains top spot: report
  6. Hotels move from search-and-scroll to ask-and-book in nod to growing AI influence: report
  7. Slow recovery continues for luxury in China, Japan
  8. 41pc of materials in LVMH products, packaging now from recycled sources or eco-designed efforts
  9. How AI shopping can quietly erode brand loyalty – and what it means for luxury 
  10. Why brands should scale back and focus on the core to drive growth
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

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  1. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
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  3. 75pc of US consumers use AI to research beauty as ‘optimizers’ reshape market: report
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