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  1. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  2. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  3. Luxury home prices up 9pc to highest Q3 level on record
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Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

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MOST READ
  1. Richemont sales up 20pc to $7.1B for Q1 2026, buoyed by growth across lines and regions
  2. The Hyderabad Paradox: Where India’s fastest-growing luxury demand has run ahead of its infrastructure
  3. Luxury home prices up 9pc to highest Q3 level on record
  4. 5 steps for leaders to unleash their team’s strengths
  5. Global ultra-wealthy population reaches record high of 556,850 individuals: report
  6. Call for nominations: Luxury Marketer's Luxury Women Leaders to Watch 2027 
  7. Hermès, Brunello Cucinelli, Mytheresa, Bain and McKinsey win Luxury Roundtable Awards
  8. Profiling a Luxury Icon: How the Rolls-Royce Ghost reflects the new approach to luxury
  9. Growth that works today is not always the growth that builds tomorrow
  10. Is luxury losing its luster as US affluent consumers’ priorities shift?


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