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  1. More generations, more pressure in beauty and cosmetics market: report
  2. Global superyacht industry turns into $62B economic force with influence beyond tourism: report
  3. Human-led hospitality – critical driver of workplace performance in every sector – being overlooked: report
  4. Personal luxury goods sector to grow ~2.5pc in 2026, down from anticipated 4-5pc: research
  5. Nearly two-thirds of Europeans trying to reduce consumption over financial concerns: report
  6. How to redefine retail stores as AI, convenience and shifting spending power shape behavior: report
  7. 3 questions every luxury brand founder must answer before year two
  8. Why luxury brands are monetizing proximity — and risking symbolic dilution in the process
  9. AI reshaping jobs faster than firms reshaping work: report
  10. Gstaad tops list of most expensive holiday property markets in Europe’s Alpine region
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

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  5. Nearly two-thirds of Europeans trying to reduce consumption over financial concerns: report
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