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Retail

Questionable returns behavior becoming increasingly commonplace among US shoppers: report

September 10, 2026

Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock Retailers face growing pressure to balance customer expectations with the rising cost and complexity of returns. Image credit: Caroline Ruda, Shutterstock

 

By Luxury Marketer Intelligence

New research has found that almost two-thirds (63 percent) of U.S. shoppers have either stopped shopping with a retailer or abandoned a purchase because of its return policy.

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NEW INTELLIGENCE

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  1. Announcing Luxury Marketer's Luxury Women Leaders to Watch 2027 
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  5. Parent of Saks, Neiman Marcus gets nod for Chapter 11 exit, reorg plan in tough US luxury retail business 
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  10. Hermès, buoyed by leather goods and silk lines, records 6.1pc jump in first-half 2026 sales to $9.33B


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