Retail
February 19, 2026
Trust and steady tenure within luxury is key for stable and successful client relationships. Image credit: Shutterstock, Iryna Inshyna
By Luxury Marketer Intelligence
Leading market researcher Luxury Institute is tackling the problems of low productivity, high employee churn and disruption of valuable client relationships with the launch of its Relationship Mastery Index.
{"ct":"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","iv":"c16b9f85d0cefb1930e1f2ad958b0bf9","s":"0a5cae8365661d79"}
Share your thoughts. Click here