Retail
February 19, 2026
Trust and steady tenure within luxury is key for stable and successful client relationships. Image credit: Shutterstock, Iryna Inshyna
By Luxury Marketer Intelligence
Leading market researcher Luxury Institute is tackling the problems of low productivity, high employee churn and disruption of valuable client relationships with the launch of its Relationship Mastery Index.
{"ct":"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","iv":"342a0282030ab70bbbb3f9b3fe2f655d","s":"5752bcf543341f5b"}
Share your thoughts. Click here