Retail
October 12, 2023
Twenty-three percent of respondents to the Kearney survey would increase their spend if shops were to enhance the in-store shopping experience. Source: Kearney
By Staff reports
Slow recovery from the pandemic and the end of revenge buying has prompted a disconnect between price-centric models and new customer expectations, affecting traveler spending on retail.
{"ct":"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","iv":"b7915dd96d90b30f9a199ec217bd65aa","s":"9e985ffe03cadab0"}
Share your thoughts. Click here