AI, like the Internet/World Wide Web, social media and mobile before it, is a key member of the Digital Quad: the four transformational technologies that impact consumers' work and play lives, for better or worse. Image credit: Treecha, Shutterstock
A year ago, the story of enterprise AI was that of a small, elite contingent pulling away from a large, struggling majority. Research found just 5 percent of companies generated substantial value from AI, while most reported minimal returns.