- Luxury Marketer - https://www.luxurymarketer.com -

49pc of current customer service jobs will be lost to AI by 2030: report

AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is. Image credit: Shutterstock AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is. Image credit: Shutterstock

 

Artificial intelligence is fundamentally reshaping the customer service workforce.